Privacy notice

We keep this short and plain. We work with business information, we use as little personal data as possible, and we stop contacting anyone who asks.

Who we are

LapseWatch ("LapseWatch", "we") is the controller of the personal data described here. Contact: lapsewatchltd@gmail.com, Kemp House, 160 City Road, London EC1V 2NX, United Kingdom.

What we process, why, and on what basis

1. IT companies we contact about our service

Business contact details — company name, business email address, business phone number, website, and where publicly listed the name and role of a contact. Sources: open business directories (including Overture Maps), company websites and professional networks. Purpose: to offer our service business-to-business. Lawful basis: our legitimate interests in promoting our service to businesses likely to find it useful. You can object at any time — reply "stop" to any message and we will not contact you again.

2. Customers

Name, business contact details, the area subscribed to, and billing records. Card payments are handled by Stripe; we never see or store full card details. Lawful basis: performance of our contract with you, and legal obligations such as keeping accounting records.

3. Findings about firms

Our lists describe organisations: firm name, sector, website, public business phone number, and public technical facts about their internet-facing systems (hostnames, certificate dates and issuers, public DNS records). These come from public directories, public certificate-transparency logs, public DNS and domain records, and ordinary connections to public websites. Where a firm's name is also a person's name (for example a sole practitioner), that information may be personal data; we process it under our legitimate interest in helping businesses identify and fix IT faults. We do not collect private contact details of staff, and never special-category data.

Who we share data with

• Subscribers receive the findings for the area they subscribe to, under terms that forbid resale and require lawful use.
• Service providers acting on our instructions: payment processing (Stripe), email, and website hosting. Some are based in the US; where data leaves the UK we rely on appropriate safeguards such as the UK International Data Transfer Addendum or the UK–US data bridge.

We do not sell personal data to data brokers or advertisers.

How long we keep it

• Prospect contact details: up to 24 months from last contact, or until you object.
• Opt-out records: kept as long as needed to make sure we never contact you again (just enough to identify you).
• Customer and billing records: 6 years, for tax and accounting purposes.
• Findings history: while it remains relevant to the service.

Your rights

You have the right to access, correct or erase your personal data, to restrict or object to its use, and to data portability. Your right to object to direct marketing is absolute. Contact lapsewatchltd@gmail.com and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

This website

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